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Services

Advice & Assistance

Small Repairs

Trusted Traders

Adaptations/Home Improvements

Affordable Warmth Project

Dementia Enablement Service

see below to read more...

 

Advice & Assistance

Free advice is available to all clients.  A duty officer is available to provide this immediately over the phone, Monday - Friday from 9am - 4pm.

Our duty officers undergo regular training to ensure they are fully informed about all other agencies that may be of help. If Care and Repair are unable to assist, referrals can be made to appropriate partner organisations within the city.

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Small Repairs

Small repairs can be carried out by our own handymen, who are fully qualified in their trades. Other small jobs can also be carried out by our handymen. The main types of work carried out through the Small Repairs Service are:

  • Plumbing

  • Joinery

  • Electrical

  • Gutter Cleaning

  • Grass Cutting (seasonal)

  • Safety and Security Measures

  • Minor Adaptations

  • Small Indoor and Outdoor Tasks

Our small repairs service is available to people aged 60-years and over or registered disabled. 

Rates for the handyman service are as follows:

  • Reduced rate for those on a qualifying benefit - �17.00 per hour + VAT (travel time also charged)

  • Standard rate for those not on a qualifying benefit - �27.00 per hour + VAT (travel time also charged)

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lady

plumbing

Trusted Traders

As well as offering referrals to other agencies, Aberdeen Care and Repair has a list of Trusted Traders. These are external contractors we recommend for work our tradesmen are unable to carry out.

For traders to be included on the list they must be approved by our management, and:

  • Adhere to the Care and Repair Code of Conduct

  • Submit annual copies of Public Liability Insurance and Accreditations

  • Submit references from two different sources

  • Submit details of hourly rates charged

We also conduct customer satisfaction questionnaires to ensure that contractors are carrying out work to a satisfactory standard.

Our Trusted Traders list can be viewed here.

Trusted Traders list

NB. Every care has been taken in the compilation of the Trusted Traders list, and all traders have met the conditions of the Aberdeen Care and Repair Code of Conduct

However, Care & Repair will not be held responsible for any loss, damage or inconvenience caused as a result of using these contractors.

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Adaptations/Home Improvements

Where major adaptations or home improvements are required, Aberdeen Care and Repair can assist any resident in Aberdeen. We can act as your Technical Agent, to help with the planning, arranging and overseeing of the work. This includes:

  • Visiting you at home to discuss required work

  • Providing the necessary drawings, plans and technical specifications

  • Obtaining quotations from contractors

  • Liaising with contractors and third parties on the client's behalf

  • Assisting with funding (where appropriate)

  • Carrying out final inspections

  • Offering a low-fixed interest loan

For more information on the Technical Support/Adaptation Service for service users, please click here.

For more information on the Technical Support/Adaptation Service for non-service users, please click here.

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rewiring

Affordable Warmth Project

With an increasing number of homes in Scotland experiencing fuel poverty, the Affordable Warmth Project can assist any home owner-occupiers in Aberdeen suffering from fuel poverty, and people aged 60 and over and/or with disabilities or long-term health problems. We can help clients to ensure their homes are as energy efficient as possible by:

  • Carrying out home visits to assess work required

  • Arranging for work to be carried out by reputable contractors

  • Identifying any locally- and nationally-available grants

  • Offering a low-fixed interest loan

  • Approaching charities for funding, if necessary

Aberdeen Care and Repair can also offer a one-off grant to improve home energy efficiency. This grant is provided through our Charitable Fund, and is available to eligible clients. Full details of the fund can be found on the Charitable Fund page.

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Dementia Enablement Service

Aberdeen Care and Repair has been commissioned by the Life Changes Trust to help people living with dementia make their homes safer and more suitable to their needs. The Trust is funded by the Big Lottery Fund. This personal service is free and confidential and can help anyone in Aberdeen living with dementia. 

Our dedicated Officer can assist by:

  • Carrying out a home safety check

  • Meeting with family and carers to discuss any adaptations which may be required

  • Carrying out the repairs at a time convenient to the family

  • Completing a customer satisfaction questionnaire after the work is completed

  • Making referrals to other agencies on the client's behalf if further support is required

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heating

gas

 

 

 

 

 

LCT

lottery

© 2017 Care and Repair
The Aberdeen Care and Repair Group is a recognised Scottish Charity Reg. No. SC01530
Tel: 01224 251133 Email: gencareandrepair@castlehillha.co.uk